The Strategic Planning Process at Wing Tai Retail, Singapore, winner of the 2012 Singapore Quality Award, followed a cycle that allows for continual evaluation and improvement. A Strategy Framework encompassed four key areas: 1) Customer-Centricity; 2) Productivity; 3) Human Capital; 4) Flagship Status. Strategic meetings, workshops and retreats were held every year and included reviews of the vision and mission, and in-depth examination of the business environment and consumer trends. Both shor...
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