Strategic planning at the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), was the responsibility of the BOD who set long-term strategy and objectives, and refined long-term action plans. Senior leaders prepared information for BOD strategic discussions, including system updates, market intelligence, healthcare trend reports, and Baldrige feedback. Once the BOD had identified the strategy and objectives, the Ex...

BPIR Categories

2.2.4 Formulate and review business unit strategy

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