The Strategic Planning Process (SPP) at Adventist Health Castle (AHC), a US community hospital and 2017 Baldrige National Quality Award recipient, followed a playbook format to organise and prioritise strategic initiatives and to align AHC’s goals with parent Adventist Health’s corporate goals. Each Playbook cycle addressed a multi-year planning time horizon with the final document…

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2.2.4 Formulate and review business unit strategy

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