Strategic planning at the Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, was conducted by the Planning Department and Strategic Planning Team (SPT) using a four phase 16 step integrated strategic planning and deployment process. The SPP produced a rolling 4 year long-range plan, an annual short-term plan, and a continuous review component that allowed for the organisational agility and operational flexibility that...
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