To enable it to react to change effectively, the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, refined its annual Corporate Planning and Review process (CPR) from an annual exercise to quarterly exercises. In the Jul-Dec period Horizon and Environmental scanning was conducted to identify the political, social, technological and economic developments that influenced NLB. Teams studied trends, behaviour, and innovations affectin...

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2.2.4 Formulate and review business unit strategy

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