The Hartford Hospital in USA, an 845-bed hospital, began to address the issue of aligning its strategic plan with its operational units in the mid 1990's. Drawing on the Malcolm Baldrige healthcare criteria as a guide, the hospital appointed seven teams (one for each of the Baldrige categories) to produce assessments that revealed: 1) A lack of alignment between most areas and disconnection between the strategic plan and many of the operational units, processes and personnel; 2) Measures of perf...

BPIR Categories

9.4.1 Align employee & organisation development needs
2.2.4 Formulate and review business unit strategy
9.3.4 Create & deploy teams
14.3.4 Conduct a business excellence assessment.
14.1.2 Select and align measures.

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