Strategic Planning using the Baldrige process at a US State Government

To enhance strategic planning in state agencies, the US State of Arkansas decided that each agency would create a profile based on answered questions from the Baldrige Organisational Profile tool and process, as a first step. The Arkansas Institute for Performance Excellence (AIPE) provided two day training on writing an Organisational Profile to agency heads or their designees, who answered the questions. The facilitator was available to answer further queries by email following the training. ...

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2.2.4 Formulate and review business unit strategy
14.3.4 Conduct a business excellence assessment.