Throughout the year at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, the MTS Strategic Thinking Process involved continuous strategic development, implementation, discussions, environmental scans, industry reviews, and input from key stakeholders. The process was supported by a Performance Management System that included transparent cascading scorecards which aligned organisational goals through indiv...

BPIR Categories

2.2.4 Formulate and review business unit strategy
9.5.1 Develop performance management approach

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