Strategic use of training management in quality improvement techniques

The Siam Refractory Industry Co. Ltd (SRIC), a wholly-owned subsidiary of the Siam Cement Group, one of the biggest Thai-owned businesses in Thailand produces refractory products to supply both domestic and export markets, the 1997 production capacity was 150,000 ton/year. SRIC was officially registered as a company in 1993, although it had been operating since 1953 to as part of the Siam Cement Group. In 1993 SRIC adopted a quality programme called Total Quality Commitment (TQC) which is based...