A Wildly Important Goal (WIG) at Alamo Colleges District (ACD), a US network of five community college and 2018 Baldrige National Quality Award recipient, was the number of degrees and certificates conferred. Figure 7.1-1 to 7.1.8 show the effectiveness of ACD’s Student Success focus and 4DX efforts in achieving this WIG. ACD made dramatic improvement…

BPIR Categories

15.1.1 Strategy success measures & performance indexes
15.2.4 Service performance e.g. quality/delivery/value

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