To continuously improve student experience the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, actively sought former student feedback. Every student who left CSSD, whether a graduate or redirected student, took an exit survey. Survey questions were designed to capture feedback relating to perceptions of teacher quality, academic achievement, and the learning environment. BOD members placed personal phone calls to graduates and red...

BPIR Categories

1.1.7 Review customer listening & learning methods
1.1.4 Conduct customer interviews/focus groups
1.1.5 Conduct customer surveys

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