By optimising resources, the Montgomery County Public Schools (MCPS), a US school system and recipient of the 2010 Malcolm Baldrige National Quality Award, enabled teachers to meet the individualised needs of students through lower class sizes. In 2008 MCPS had 13.4 students for each teacher, compared with the statewide average of 14.1, and the US…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.3 Work org/job classification/teams/communication

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