The Pathways Personalized Education Plan (PPEP) at the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, proved an effective tool to achieve increased student retention rates. In 2011-2012 CSSD had a student retention rate of 81% against a goal of 78%. In 2012-2013 the…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.2.1 Customer satisfaction, accolades, awards

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