Pellman's Automotive Service, a small auto shop in Boulder, Colorado, won the Top Shop in the Nation Award by Motor Age magazine in 2013. Besides their core function of automotive service, the firm also excelled in many other areas such as employee development, work environment, and communication. According to the owners, factors that made the…

BPIR Categories

6.3.2 Provide the service
6.4.2 Implement systems for managing the service
9.5.1 Develop performance management approach

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