Providing a safe environment to report errors to drive improvement Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, implemented its Just Culture based on the Institute for Health Care Improvement (IHI’s) disclosure best practice. In 2013, against standards from the Agency for Healthcare Research and Quality, for Organisational Learning HCM had a Mean Score 91%% against the standard of 87.5%. For Feedback and Communication with Errors ...

BPIR Categories

15.4.2 Employee development & training

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