Succession planning and career progression at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, was managed through its Leadership System (LS) which included succession planning career progression processes. Key positions were identified and potential successors for those positions were selected from MW’s Leadership Development Candidate process (LDC) list. Development plans for successors were created and those employees were provided w...

BPIR Categories

9.3.2 Develop succession & career plans

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