The Leadership Team (LT) succession plan at Mid-America Transplant Services (MTS), a US organ procurement organisation and winner of the 2015 Baldrige National Quality Award, provided coverage for each LT position. The LT succession plan focused on the development of current leaders positioned to take on additional responsibilities, and emerging leaders who could serve as the next generation of MTS leadership. MTS consistently applied the succession plan when LT members left the organisation. T...

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9.3.2 Develop succession & career plans

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