Succession planning at the Nestle Purina Pet Care Company (NPPCC), a US based pet food and care products manufacturer and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), followed a two-tiered process deployed to all levels of management. For key leadership positions, NPPCC employed a comprehensive succession planning process that was a key part of the NPPC knowledge management system. The other approach was called the Organizational Capabilities Review process,...
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