In its drive for business excellence, The Singapore National Library Board (NLB), winner of the 2004 Singapore Quality Award, sought tactical partners in the areas of materials, IT services, building maintenance services and logistics service providers. The capabilities of potential partners were evaluated against criteria that included experience, organisational infrastructure, technology and cost. Performance requirements…

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors

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