Singapore’s Ministry of Manpower (MOM), a government department responsible for manpower policy, actively involved suppliers in formulating processes and setting service targets, and actively engaged both partners and suppliers to co-create products, services and processes.. To ensure alignment, MOM’s various departments took time to induct their suppliers’ staff into MOM’s overarching goals, direction, principles and culture. The training carried out varied according to each supplier’...

BPIR Categories

3.2.5 Involve stakeholders in innovation & product/service development
2.2.1 Obtain stakeholder input into strategy formulation
6.2.2 Work with suppliers/outsourced contractors

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