Between 2005 and 2007 inclusive the Singapore Public Utilities Board (SPUB), a statutory water board and winner of the 2008 Singapore Quality Award, set targets of: 1. 90% of supplier’s contracts meeting deadlines. The target was exceeded in each year with a 95.9% success rate in 2005 and 100% in both 2006 and 2007. 2. 90% of contracts being kept within budget. The target was exceeded in each year with a 100% success rate in 2005, 2006 and 2007....
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