MidwayUSA a US retailer of shooting and hunting products and winner of the 2009 Malcolm Baldrige National Quality Award (Small Business Sector), had two types of suppliers: over 700 product vendorsand 3 transportation suppliers. The top 20% of vendors, based on volume, were key vendors. Key mechanisms for communicating with suppliers included face-to-face meetings at trade shows and on-site visits, phone calls, emails, written contracts, Vendor Partnership Agreements (VPA) and Midway’s web-ba...

BPIR Categories

5.2.2 Work with suppliers/outsourced contractors
13.1 Develop and manage supplier/customer partnerships

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