The non-traditional supply chain for the receipt of donor referrals from hospital partners was the most critical supply chain event at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award. To meet operational needs, ‘donor’ supply chain management entailed a standardised identification and referral process…

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors

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