The Director of Operations/Chief Financial Officer and the Chief Instructional Officer were the process owners for Supply Chain Management at Tri County Tech (TCT), a public technology education provider based in Oklahoma, United States. When selecting a supplier, requirements were determined by listening to the voice of the customer and identifying certification and compliance requirements, as well as cost containment objectives. This helped determine the most appropriate supplier for TCT’s n...

BPIR Categories

6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors
13.1 Develop and manage supplier/customer partnerships

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