MHS ensured that each supplier was committed to providing quality products and improving services in support of MHS's mission. Inventory, downtime and service delivery performance were reviewed at scheduled meetings with key suppliers and improve processes. MHS joined a purchasing cooperative to optimise cost savings and solicited vendor input to identify leading-edge, evidence-based processes and technology. Communication mechanisms with key suppliers included telephone, e-mail, in-person meeti...

BPIR Categories

6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors
13.1 Develop and manage supplier/customer partnerships

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