McKesson Information Solutions is a provider of healthcare information technology, it numbered 35 in the 2001 Fortune 500 and had revenues of $42 billion for the year 2000/2001. McKesson pursues a Continuous Quality Through Industry-Recognized certification approach. This approach involves targeting specific standards programs such as SCP to particular core areas where they can provide best practices and metrics to help lift quality. Among other programmes used was the Capability and Maturity M...
BPIR Categories15.2.1 Customer satisfaction, accolades, awards
14.3.2 Implement an improvement approach/method/technique
10.3.2 Establish quality standards and controls.