Adherence to strict infection control practices with a strong focus on hand hygiene, along with standardized pro- cesses, policies, education, and accountability at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, resulted in a reduction in the Surgical Site Infection (SSI) rate. From…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.6.4 Market, selling & invoicing processes
15.5.3 Activities to reduce & prevent nuisance/harm

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