To create a sustainable organisation, leaders at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), relentlessly pursued SG's mission by aligning goals, behaviours and processes embedded in its Evidence Based Leadership system. Cultures of high performance and innovation were created through the adoption of the Baldrige Criteria. SGs agile, forward thinking strategic planning process (SPP) served as a ro...

BPIR Categories

12.9 Implement sustainable business strategies
8.1.1 Leaders develop/manage org culture,vision&values
8.2.4 Leadership relationships with suppliers and partners
2.2.4 Formulate and review business unit strategy

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