Alamo Colleges District (ACD), a US network of five community college, determined key programme, service and process requirements by collecting data directly from students and other customers in accordance with the Process Design Model (PDM) (Figure 6.1-1) and the New Programme Development Process (NPDP) (Figure 6.1-2). PDM was used throughout ACD to design new or…

BPIR Categories

3.1.1 Establish a design process
3.2.1 Translate customer needs into product requirements
3.2.5 Involve stakeholders in innovation & product/service development
3.4.1 Design product/process/service enhancements
6.4.2 Implement systems for managing the service

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