Work processes at Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, were designed to meet patient and other customer requirements, and support KMV’s ability to achieve excellence in both quality care and customer service, and support achievement of strategic objectives. Work process design followed…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.3.1 Identify/schedule resources for service requiremnt
6.4.1 Improve process/service performance

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