To improve its service delivery a large UK teaching hospital implemented cellular operations using a management by project format. After a trial programme was successful, a change director, steering group and a task force were appointed and trained in systems engineering. The task force redesigned a cell based admissions process with the following features: 1. Formation a multi-disciplinary multi-skill team covering the majority of the admissions process activities. 2. Designed training of team ...

BPIR Categories

14.3.5 Reengineer business processes & systems
2.4.1 Design the organisational structure
9.2.1 Analyse, design, or redesign work

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