BHP, an Australian steel manufacturer, conducted an expensive multiskilling training project to cross skill its large and geographically dispersed workforce. However the best miners could not be spared to take up adequate new training or move to other (potentially less productive) areas of the business. To ensure the continuity of production efficiency the company reinstituted task specialization which proved to be the best method of maximising output to meet the fluctuating demand of internatio...

BPIR Categories

9.2.1 Analyse, design, or redesign work
9.2.3 Define work competencies

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