Taxpayers formed the largest group of customers at the Inland Revenue Authority of Singapore (IRAS). IRAS customers are diverse - ranging from global multi-national companies to the man-in-the-street. Taxpayers were highly satisfied with IRAS in all the 6 service attributes that were incorporated into the IRAS Service Pledge. Against a target of 96% Customer Satisfaction…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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