To deal with an innovation team member who kept killing conversations because he perceived rules were not followed, the US company's team leader product development team member discussed with the team member approaches to technical problems that the engineering people had never considered. The meeting led the team member to agree that if the new approaches were employed he would be more open to new ideas and to listen more before he reacted. He also suggested that to implement the new approaches...

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9.4.7 Develop team competencies

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