To work on quality areas as reservation process improvement and customer satisfaction problems, Sabre Holdings Corporation, a US based supplier of travel products and technology solutions for the travel industry, set up 65 virtual teams throughout the world. Team leaders defined task performance, maintained continuous contact with remote team members and provided online training and development to improve team members skill sets in areas such as interpersonal conflict management and virtual tea...

BPIR Categories

9.3.4 Create & deploy teams
9.4.7 Develop team competencies

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