To reduce employee’s financial burdens after gas hit $4 per gallon in 2008, Tech Data Corporation, a US distributor of technology products, experimented with telecommuting. The firm offered telecommuting to 200 employees and expanded it to a further 330. But the firm had problems when it wanted to add more employees. The firm’s antiquated telephone…

BPIR Categories

9.3.10 Provide remote worker support structures
10.5.3 Manage network operations
1.3.2 Determine & provide customer contact mechanisms
7.3.1 Respond to information requests

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