In about 2006 Delta Air Lines, a US carrier, began a telecommuting programme with 50 part-time reservation agents. The company spent an initial $2,500 for computer and software licenses for each home based reservation agent, offset by lower hourly wages paid to at-home workers. To strengthen ties to the company, each agent worked in a…

BPIR Categories

9.3.10 Provide remote worker support structures
10.5.3 Manage network operations

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