Telecommuting presents IT challenges – a government organisation’s experience

In 1997 the US Trademark Office initiated a pilot programme to allow 18 trademark attorneys to work three days per week from their homes and followed up with a further 20-attorney pilot in 2001. The programme was set up to make dockets and complete files available electronically so attorneys could handle every aspect of a trademark application and approval process online. An electronic application system was built and included features designed to gauge performance before and after attorneys beg...

BPIR Categories

3.5.1 Test effectiveness of new/revised products/process
9.3.8 Dismissal and providing outplacement support
9.3.5 Relocate employees