The Leadership System (Figure 1.1-1) at Howard Community College (HCC) in the USA, provided a systematic approach to guide the institution to achieve its mission and strategic goals. It created an integrated structure for continuous improvement and Senior Leaders evaluated the Leadership System annually. This assessment included a review of the latest Baldrige feedback report…

BPIR Categories

6.4.2 Implement systems for managing the service
8.1.1 Leaders develop/manage org culture,vision&values
8.1.3 Develop and administer governance system

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