After winning the 2005 Malcolm Baldrige National Quality Award, Jenks Public Schools, a US school district, continued to use Baldrige to drive its continuous improvement efforts. Jenks set up a cross-functional Continuous Improvement Leadership Team (CILT), responsible for overseeing the Baldrige category team work in the district and identifying district-wide goals for continuous improvement. Examples of improvement projects included: improving the onboarding process to decrease teacher turnove...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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