Process improvements between 2011 and 2014 enabled Elevations Credit Union (ECU), a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, to cut time to fill number of days by almost 50%, nearing the Society for Human Resource Management (SHRM) 75th percentile. Against the SHRM 75th percentile benchmark of 15 days, ECU took 31 days in 2011 and 2012, 16 days in 2013, and 18 days to Q2 2014....

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15.4.5 Employee recruitment, retention, succession plans

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