At Schneider Automotive Inc, a US manufacturer of programmable logic controllers, gaining access to its more than 4,000 product brochures, technical documents, installation manuals and training materials usually meant knowing where to look or knowing the people who had quick access to the information across the enterprise. To address the problem the company decided to initiate an extranet. To cost justify the project the company examined not only the TCO in hardware and software costs, but pla...

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.3 Prepare & distribute publications

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