In determining the costs prior to deciding its IT configuration to provide its services, ACTS Corp, a US provider of online exams and testing services, factored in costs of hardware, software, and facilities and then the less obvious expenses such as cost of downtime, including, for example, lost productivity and the cost of repairing a buggy system. In conducting its cost analysis the company also examined factors such how nimble the configuration would be, how locked-in they would be, and wha...

BPIR Categories

10.5.2 Manage information technology facilities.
15.6.10 Information, knowledge management, & IT

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.