To improve its employee injury rate performance, Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, implemented a comprehensive restructuring of the employee health and safety programme that included a monthly dashboard to ensure effectiveness and agility. Against the OSHA benchmark of 6.5, HCM recorded 7.5 in 2012, 6 in 2913 and 5 in 2014....
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