Toyota, a leading automotive corporation, influenced the emergence of total quality management and business excellence. This paper describes the relationship between TQM and Business Excellence and highlights how TQM had been gradually replaced by “Business Excellence” over the years. It highlights and analyses the best practices of Toyota in the context of business excellence, and…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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