The Baptist Hospital Inc, Florida, USA, decided to compete on service and the quality of clinical care rather than technology. To motivate, excite and fire up employees, the organisation: 1) Focussed relentlessly on its core strategies of people, service, quality, financial and growth, and established goals and long- and short-term outcomes for each core strategy; 2) Placed employees at the centre of its quality improvement strategy beginning from their recruitment; 3) Had the President attend e...

BPIR Categories

9.5.1 Develop performance management approach
8.2.1 Leaders communicate with employees

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