To meet legislative requirements Florida's Fourth District Court of Appeals implemented a quality management programme. The institution identified areas for improvement and provided training in quality management principles to all court employees. Two quality improvement teams were selected, team charters developed and responsibilities outlined. Teams utilised tolls such as process mapping and problem solving approaches to identify target areas for efficiency improvement, and met to review proc...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique

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