A Singapore-based aerospace maintenance company operates its quality management system on the standards set by the US Federal Aviation Authority, the UK Civil aviation Authority, and the civil Aviation Authority of Singapore. These three standards are similar, and have some commonality with ISO 9000. The company introduced a top-down Total Quality Management (TQM) programme in 1995. The first step was to form a TQM steering committee comprising all department managers. Next, the committee select...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
9.3.4 Create & deploy teams
9.4.5 Develop functional/process competencies

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