Saudi Consolidated Electric Co. in Eastern Province (SCECO-EAST) is the largest electricity utility in the country with a generation capacity of 7,200 megawatts (MW) and 6,600 strong workforce. SCECO-EAST introduced TQM to improve and increase customer service and satisfaction through providing a quick response to customers' needs at minimum cost. The company prepared a TQM…

BPIR Categories

9.3.4 Create & deploy teams
14.3.3 Implement an org-wide continuous improvemnt program
6.4.1 Improve process/service performance

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X