BPIR Categories
14.3.3 Implement an org-wide continuous improvemnt program14.2.2 Benchmark performance measures with noncompetitors
Christchurch City Council (CCC) serves a population of 300,000 in the South Island of New Zealand and was the winner of 1993 Carl Bertelsmann Prize for excellence in local government by the Bertelsmann Foundation of Gütersloh, Germany. In 1990, CCC conducted a benchmarking initiative and identified the city of Madison, Wisconsin, USA, as an appropriate benchmark for best practice in local government. The application of TQM in Madison City convinced CCC that a TQM-based business improvement stra...
14.2.2 Benchmark performance measures with noncompetitors
14.2.2 Benchmark performance measures with noncompetitors